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Run the patch, from post 2, until it prompts you to restart your computer. Thank you for helping us maintain CNET’s great community. Well despite my payment I am listed as out of warranty so I am waiting before recontacting software. Same problem, but with Dell AIO. As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. It rarely ends with a working printer unless we replace the printer. This was helpful 0.

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They install a 2nd printer AIO 2. This fix worked, but computer now running very slow. I found some help with a delo about inkjets with a revision on august 20 Go to My Computer and double click on it. The service fees for that exceed that of a new printer.

You are posting a reply aip If you’re asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.

I forgot to mention. In fact the Dell All-in-one center software was missing from the computer. I can copy documents, but I cannot print neither scan.


I tried to follow the procedure got stock as at one time you need to restart the computer edll then cannot go back to the process. Thank you for this information. There is no communication between scanner and computer.

I think that I am going to limit the dowloading from Microsoft to the essentials recommended and stop using the optionals. This will install the OCR program. Please contact the application’s support team for support for more info. Do a full virus scan and make sure your computer comes out clean. Dell AIO copies but stopped scanning and printing.

Dell All in one Printer CD – Forums – CNET

Thanks a lot, Steve. I have windows XP professionnal and office XP. I don’t want to have different patched, drivers, etc mixed on a post and then have someone install the wrong programs, especially the firmware, since it will make the printer a huge paper weight.

I see your point about Microsoft. I was 926 my computer was contaminated, and I had to buy portable hardrive,and they wanted to change OS. I did get it working. Track this discussion and email me when there are updates.


You have solved this problem for other Dell all-in-one printers and sio separate postings to solve for different models. Anyway, the All-in-One Center is back and I successfully scanned some pages so I believe the fax capability will work too.

Thanks for all your help, I have my all in one back with software!! You should get a message saying the printer is not connected.

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Look for the OCR Folder. CNET’s Forum on peripherals is the best source for finding help, troubleshooting, and getting buying advice from a community of experts.

I was so happy to find a ddell to find a solution to the problem.

This was helpful 0. I will pass the details.

Dell 962 All in one Printer CD

Follow the instructions in post 2 here. Did you get it working?

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